Last updated : 2026-05-20
Terms & Conditions of Use and Sale
1. Purpose and scope
These terms (the "Terms") govern access to and use of the online software (SaaS) SEOrestoApp (the "Service"), published by SEOrestoApp ("we", the "Publisher"), as well as the conditions for subscribing to paid plans.
The Service is intended exclusively for professionals (restaurateurs, business managers, chains, agencies) acting within the scope of their business. By subscribing, the Customer declares that they are acting for purposes within their commercial, craft or professional activity.
Acceptance of the Terms is a prerequisite for using the Service. It occurs through account creation and the dedicated checkbox, or through subscription to a plan.
2. Definitions
- Customer: the legal entity or professional subscribing to a plan.
- User: any person accessing the Service on behalf of the Customer.
- Establishment: a restaurant or point of sale managed in the Service.
- Google account: the Google Business Profile account connected by the Customer.
- Generated content: review responses, posts and other texts produced with the help of artificial intelligence.
- Review: reviews retrieved from connected platforms.
3. Description of the Service
SEOrestoApp is a reputation management tool for food-service establishments that notably offers:
- connection to Google Business Profile and synchronization of reviews;
- AI-assisted generation of review responses, with keyword integration;
- scheduling and publication of Google Posts;
- management of the establishment's presence information (contact details, hours, photos, attributes);
- reputation dashboards and statistics;
- a QR-code review collection mechanism guiding the customer experience.
The Publisher may change, add or remove features. The features actually accessible depend on the subscription plan.
4. Account creation and eligibility
Account creation requires accurate, up-to-date information. The Customer is responsible for the confidentiality of their credentials and for all activity carried out from their account. Any suspicious use must be reported without delay to info@seoresto.fr.
The Customer warrants that they hold the rights and authorizations needed to connect their Google account and use the associated data, and to act on behalf of the establishments concerned (in particular where an agency acts for third-party clients).
5. Plans and pricing
The plans offered are, for information:
| Plan | Indicative price | Scope |
|---|---|---|
| Essential | €49 / month | 1 establishment, core features |
| Growth | €79 / month | up to 5 establishments, multi-site analytics |
| Agency | From €199 / month | unlimited establishments, white-label, reports |
Prices are stated excluding tax (excl. VAT); French VAT at the rate in force (currently 20%) is added and shown on the invoice. SEOrestoApp is VAT-registered; its intra-EU VAT number appears in the legal notices. The Publisher may change its prices; any change is notified to the Customer and applies to the next billing cycle. The prices in force are those displayed at the time of subscription or renewal.
6. Order, payment and billing
Payment is made by bank card via our payment provider Stripe. The Publisher does not have access to the Customer's full bank details, which are processed directly by Stripe.
The subscription is taken out for one month (or other displayed term) and renews automatically by tacit renewal, for successive identical periods, until cancellation. Payment is taken at each due date. Invoices are made available in the customer area.
In the event of non-payment, access to the Service may be suspended after notice, without prejudice to the recovery of sums due.
7. Term, cancellation and account deletion
The Customer may cancel their subscription at any time from the customer area or by contacting support. Cancellation takes effect at the end of the current paid period; no pro-rata refund is due, unless otherwise required by law.
The Publisher may suspend or terminate access in the event of a serious breach of these Terms, unlawful use, or a risk to the security or compliance of the Service, after notice where possible.
At the end of the relationship, the Customer's data is retained and then deleted in accordance with the Privacy policy. The Customer is invited to export their useful data before cancellation.
8. Right of withdrawal
As the service is provided to professionals, the right of withdrawal does not apply. The subscription is due upon sign-up. It can be cancelled at any time and ends at the close of the current period, with no refund of sums already paid.
9. Specific features: AI-generated content and review collection
9.1. AI-generated content. Review responses and posts are produced with the help of an artificial intelligence model (provided by Anthropic). This content consists of suggestions: the Customer remains its author at the time of publication and must review it before or after automatic publication. The Publisher does not guarantee the accuracy, relevance or error-free nature of the generated content and cannot be liable for the consequences of its publication. The settings chosen by the Customer (tone, language, automatic publication of positive reviews, etc.) are the Customer's sole responsibility.
9.2. Review collection mechanism (QR code). The Service allows establishments to present an evaluation flow to their customers and to collect feedback. The Customer undertakes to use this mechanism fairly and in compliance with applicable regulations (notably the prohibition of misleading commercial practices and the rules on online reviews, art. L. 111-7-2 of the French Consumer Code) and with the rules of the third-party platforms concerned. The Customer is solely responsible for how they use this feature; the Publisher provides a neutral tool and cannot be liable for non-compliant use.
10. Customer obligations and responsibilities
The Customer undertakes to:
- use the Service in accordance with these Terms, the law and the terms of third-party platforms (notably Google's rules);
- not publish any unlawful, defamatory, misleading content or content infringing third-party rights;
- ensure the accuracy of information published about their establishments;
- assume responsibility for all content published via the Service;
- comply with their own data protection obligations towards data subjects (the establishment's customers), notably as data controller (see clause 12).
11. Availability, maintenance and third-party services
The Publisher uses reasonable efforts to ensure the availability of the Service, without guaranteeing the absence of interruption. Maintenance operations may cause temporary unavailability, announced where possible.
The Service depends on third-party services (Google Business Profile API, Anthropic API, Stripe, etc.). The Publisher is not responsible for malfunctions, limitations, modifications or interruptions of these third-party services, nor for platform decisions (moderation, account suspension, refusal to publish, etc.).
12. Personal data and sub-processing
Within the Service:
- for the Customer's account and billing data, the Publisher acts as a data controller;
- for the personal data of the establishment's customers (review content, QR-code feedback, etc.) processed on behalf of the Customer, the Publisher acts as a processor within the meaning of Article 28 GDPR. The Customer then acts as data controller and warrants that it has a legal basis for these processing activities.
The terms of this sub-processing (duration, security measures, sub-processors, assistance, fate of data at the end of the contract) are set out in a Data Processing Agreement (DPA) available on request at info@seoresto.fr, which supplements these Terms. See also the Privacy policy.
13. Limitation of liability
To the extent permitted by law, the Publisher's liability is limited to direct and proven damage resulting from its fault. The Publisher is not liable for indirect damage (loss of revenue, customers, data, image, etc.).
In any event, the Publisher's total liability under these Terms is capped at the amount of sums paid by the Customer over the 12 months preceding the triggering event. These limitations do not apply in the event of gross negligence or willful misconduct, nor where the law disapplies them.
14. Intellectual property
The Publisher grants the Customer a personal, non-exclusive and non-transferable right to use the Service for the duration of the subscription. The Customer retains ownership of their own data and content. The Customer authorizes the Publisher to process this content solely to the extent necessary to provide the Service.
15. Confidentiality
Each party undertakes to preserve the confidentiality of non-public information exchanged within the contractual relationship.
16. Force majeure
Neither party may be held liable for a failure resulting from an event of force majeure within the meaning of Article 1218 of the French Civil Code and French case law.
17. Amendment of the Terms
The Publisher may amend these Terms. Material changes are notified to the Customer. Continued use of the Service after the changes take effect constitutes acceptance.
18. Governing law and disputes
These Terms are governed by French law. In the event of a dispute, the parties will seek an amicable solution. Failing agreement, the dispute will be submitted to the competent courts of Paris, subject to mandatory rules of jurisdiction.
Last updated: 20 May 2026.